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Need help with an appointment or figuring out your options? Find your service and support options. To send your device to apple for service, you need to take a few extra steps. How to make a free genius bar appointment: Note that you can reschedule or cancel your appointment in this window. Also note the “before you come in” suggestions and. How can i get service for my mac? Make an appointment at an apple authorized service provider or apple store. Arrange to mail your product directly to apple. Your mac laptop battery can be. This article explains how to make an apple genius bar appointment, how to describe the problem you're having, and how to reschedule or cancel an appointment. Whether you’re setting up a new system, troubleshooting a device, or. Agents are available 24/7. If you have a code from an agent, enter it to begin a remote session. Bring your product to a best buy store and.